Draft Inclusive Communities Action Plan 2021-24

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Consultation has concluded

We are excited to let you know that the Strategic Directions Committee adopted our Inclusive Communities Action Plan 2021-2024.

We recently took the draft plan out to community consultation. What we heard was 78 per cent of respondents were either happy or very happy with the plan and 87.5 per cent of respondents agreed that the plan reflects the needs of our community.

Read the full Engagement Feedback Report here.

In responding to feedback received, we made some changes to the plan which adds value to our direction.


This includes:

  • Noted the top five priorities from the consultation within the plan. These priorities were footpath accessibility, the need for multiple communication methods, general accessibility around our city, friendly and welcoming customer service and affordable services and programs
  • Modified some actions include demonstrating an increased focus on affordable programs and services, providing clarity of the intent of the Better Access and Better Business inclusive guide and recognising the work of the ON Business program
  • Consideration of our customer experience and engagement frameworks to include a core component working with people with disability

Check out the final Inclusive Communities Action Plan 2021-24 here.

We are excited to let you know that the Strategic Directions Committee adopted our Inclusive Communities Action Plan 2021-2024.

We recently took the draft plan out to community consultation. What we heard was 78 per cent of respondents were either happy or very happy with the plan and 87.5 per cent of respondents agreed that the plan reflects the needs of our community.

Read the full Engagement Feedback Report here.

In responding to feedback received, we made some changes to the plan which adds value to our direction.


This includes:

  • Noted the top five priorities from the consultation within the plan. These priorities were footpath accessibility, the need for multiple communication methods, general accessibility around our city, friendly and welcoming customer service and affordable services and programs
  • Modified some actions include demonstrating an increased focus on affordable programs and services, providing clarity of the intent of the Better Access and Better Business inclusive guide and recognising the work of the ON Business program
  • Consideration of our customer experience and engagement frameworks to include a core component working with people with disability

Check out the final Inclusive Communities Action Plan 2021-24 here.

  • CLOSED: This survey has concluded.

    We are committed to supporting our diverse communities.  The Inclusive Communities Action Plan focuses our efforts on improving accessibility and inclusion in our city.  The Plan has been informed by what the community have told us. The Plan outlines the actions we will take over the next four years, the measures and target for each of these actions and when these will be delivered.    


    Consultation has concluded
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