We’re looking at how we can improve the way we engage with you, keep you informed and provide better customer experiences.

A better way is made up of three parts:

  • Part 1 – A better way to have your say: Community Engagement Review

How we involve you in council decisions that affect you.

  • Part 2 – A better way to be informed: Communications Review

How we share council news, information and updates with you.

  • Part 3 – A better way to connect with council: Customer Experience Review

How we can improve the way you interact with council services.

Where we are now

We have completed early engagement for Part 1, the Community Engagement Review. Based on what we heard, we have prepared a draft Community Engagement Framework. We are now seeking feedback on whether we got it right before the Framework is finalised and presented to Council.

We have also completed early engagement for Part 2, the Communications Review. We are now reviewing the feedback to understand what we heard and what changes could be made in response. A feedback report is currently being prepared.

Part 3 will focus on customer experience and how people interact with council services. This will open after we have considered feedback from Parts 1 and 2, so we can avoid duplication and make sure the next stage builds on what the community has already told us.

  • Part 1: A better way to have your say

    Community Engagement Review

    Earlier this year, we asked how we could improve the way we involve people in council decisions.

    Your feedback has helped shape a draft Community Engagement Framework. We now want to know if you think we are on the right track.

    Have your say on the draft Framework by 28 June 2026.


    Have your say 

  • Part 2: A better way to be informed

    Communications Review

    Thank you to everyone who provided feedback on how council shares news, information and updates.

    We are now reviewing the feedback and preparing a report that will summarise what we heard and what changes may be made in response.

    Read more 

  • Part 3: A better way to connect with council

    Customer Experience Program Review

    This part will look at how people interact with council services and how we can make those experiences easier, clearer and more helpful.

    This stage will open after feedback from Parts 1 and 2 has been considered, so the next conversation can build on what the community has already told us.

    Opens later