How can we improve our internal processes to support staff delivering engagement?

Think about templates, approvals, roles, timing, or support. Even a small suggestion can help make processes work better for everyone. Your insight will help us provide the right tools, guidance, and support so engagement runs more effectively for everyone. (max 140 characters).

You have 140 characters left
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5 March, 2026

Anonymous says:

Use Customer Relations and have a short Community Engagement survey at the end of the call similar to the call quality survey they did

26 February, 2026

Anonymous says:

Reduce engagement templates to avoid repetition. Tailored templates to specific engagement types.

20 February, 2026

Anonymous says:

Review and improve approval processes - very clunky and slow i.e. engagement > comms > manager > engagement and comms again. Too much

20 February, 2026

Anonymous says:

Tailor the template to each Division needs - or make it shorter and easier overall.