How can we improve our internal processes to support staff delivering engagement?

Think about templates, approvals, roles, timing, or support. Even a small suggestion can help make processes work better for everyone. Your insight will help us provide the right tools, guidance, and support so engagement runs more effectively for everyone.

5 March, 2026

Anonymous says:

Use Customer Relations and have a short Community Engagement survey at the end of the call similar to the call quality survey they did

26 February, 2026

Anonymous says:

Reduce engagement templates to avoid repetition. Tailored templates to specific engagement types.

20 February, 2026

Anonymous says:

Review and improve approval processes - very clunky and slow i.e. engagement > comms > manager > engagement and comms again. Too much

20 February, 2026

Anonymous says:

Tailor the template to each Division needs - or make it shorter and easier overall.