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Community Engagement Framework review
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Have your say before the engagement closes.

Earlier this year, we asked the community how they would like to be involved in the decisions that affect them. We also invited staff to share feedback on the draft Engagement Policy, how we can improve community engagement, and how we can work more effectively together across the organisation.

We received limited feedback on the draft Engagement Policy, so it will remain largely unchanged from the version previously shared.

We heard consistent feedback about the need to improve both how the community can have their say and how we work together internally.

Using this feedback, we have developed a draft Engagement Framework and Engagement Procedure.

We are now seeking your feedback on these draft documents to help us understand whether we are heading in the right direction and identify any further improvements that may be needed.

As the Framework will guide our future approach to community engagement, we are seeking feedback by 28 June, so it can be finalised and presented to Council for endorsement in July. The Procedure, however, will continue to evolve over time. Over the coming months, we will be working with impacted teams across the organisation to walk through the Procedure and identify opportunities for further improvement. Your feedback will help shape this ongoing work.

Find out what we heard and what we're improving and then tell us if we're on the right track by reviewing our draft Framework and Procedure and sharing your thoughts.

What we heard

  • The community:

    • would prefer us to engage when we’re making decisions
    • want to hear from us before ideas or plans are developed
    • want our engagement to be simpler and clearer
    • are keen to hear from us and provide input in a variety of ways
    • want to hear less about policy and more about decisions that directly affect them
    • told us the biggest barrier is lack of public awareness
    • need our engagements to be more accessible to everyone
    • want to know how their input affected our decisions and the outcomes

How we're using what we heard

    • reflecting what we heard via the Community Engagement Framework
    • involving the community in decisions earlier
    • communicating simply and clearly, avoiding jargon and complex explanations
    • seeking input in a variety of ways, introduce more interactive digital options
    • involving the community in issues that directly affects them
    • making sure we hear from as many people as possible
    • making our engagements more accessible
    • co-designing with community where appropriate.
    • Making it clear how feedback was used

What we heard

    • processes are too complex for low-risk projects
    • templates and documents are lengthy and repetitive
    • need simpler, proportionate engagement processes
    • uncertain when to do engagement
    • uncertain about roles and responsibilities
    • uncertain about approval pathways
    • uncertain about the alignment between engagement and communications teams
    • shorter engagement plans and feedback reports
    • clear definition of engagement levels
    • creative engagement tools beyond long surveys
    • stronger visibility of the Your Say platform

How we're using what we heard

    • Updated Community Engagement Framework
    • New Engagement Procedure
    • Simpler, streamlined templates
    • Single point of contact for engagement and communications
    • More proportionate engagement approaches
    • Clearer roles and responsibilities
    • Your Say training for staff
    • More early engagement and co-design opportunities
    • More interactive digital engagement options
    • Stronger First Nations engagement
    • More inclusive engagement
    • Improved business engagement
    • One team approach to engagement and communications

What's changing?

    • Share feedback reports with participants
    • Seek input earlier, before concept plans are developed
    • Trial online forums and drop-in sessions
    • Door knock for all land revocation projects
    • Use co-design where appropriate
    • Meet with staff at the scoping phase of a project
    • Reduce workload for project teams
    • Establish a single point of contact for engagement and communications